Fix payment issues, such as declined or incomplete transactions

If you lot have problems paying for Google products, you lot might demand to fix a problem with your payments profile.

Find the consequence you're experiencing below:

"Your transaction cannot be completed"

A diverseness of different situations may trigger this message. Endeavor these suggestions to resolve the consequence:

  • If this message is followed by instructions for submitting additional information to u.s.a., please do so. The other steps listed are unlikely to resolve this issue.
  • Check whether the billing address for your payment method (such as a credit card) matches the address recorded in your Google payments center settings. If they don't lucifer, update your address in your Google payments center, and endeavour the transaction once again.
  • Try using a Google Play gift card to complete the transaction.
  • Attempt using the best interface for your computing device:
    • If you're using a desktop computer, effort the transaction using the Google product's website.
    • If you're using a mobile device, try using the production'south mobile app (if an app is available).
  • If y'all're using guest checkout when the fault occurred:
    • Try signing in to an existing Google business relationship and placing the social club again.
    • Try creating a new Google account if you don't already have one and visiting the Google Shop to try the transaction over again.

"Unable to complete transaction: Expired bill of fare"

Check to see if your payment method is upwardly to date. If it isn't, update it in the Payments center.

"Unable to complete transaction. Delight apply some other form of payment."

Notation: These steps also utilize if you see the error message "Your payment didn't become through. Delight endeavour a different payment method or effort again subsequently."

Try the following:

  1. Bank check to see if your payment method is up to date. If information technology isn't, update information technology in the Payments center, then effort your purchase over again.
  2. Make sure you take plenty money in your business relationship for the buy.
  3. If y'all're however having issues, contact your depository financial institution to meet if there's a problem with your account.
  4. Try making the purchase again with a dissimilar payment method.

"Your payment was declined due to an event with your account"

If y'all run across this message, information technology might be considering:

  • We saw a suspicious transaction on your payments profile.
  • We need a little more information to protect your account confronting fraud.
  • We need a little more data to comply with EU law (European customers only).

To fix the result, attempt the post-obit:

  1. Become to the Payments center.
  2. Take action on any errors or requests in the payments center.
    1. You might need to verify your identity earlier yous can buy anything through your Google Account.
  3. Make certain your proper noun, address, and payment information are up to date.

"Unable to process payment: Low menu balance"

You might not have enough funds in your account to make the payment. Bank check your business relationship balance or contact your depository financial institution.

Ineligible or unavailable credit or debit card

Card is grayed out & says "verify on pay.google.com"

Your card was reported as stolen. You must verify the card before yous can use information technology over again:

  1. Go to pay.google.com and sign in to your business relationship.
    1. If you lot accept multiple accounts, sign in to the business relationship with the grayed-out card.
  2. Click Payment methods.
  3. Next to the carte that says "Verification needed," click Verifyand thenCharge card.
  4. Within 2 days, you'll find a temporary charge on your card statement along with an 8-digit code.
  5. To complete verification, go to pay.google.com and enter the 8-digit code.

If you try to verify the payment method over again:

  1. Ostend which card you desire to verify.
  2. Check how long ago y'all tried to verify your card.
    • If less than two days: Wait up to two days.
    • If more than 2 days: Cheque your menu statement. Y'all should discover a temporary charge from Google chosen "GOOGLE Exam," with an 8-digit code.

Carte du jour is grayed out & says "carte du jour is ineligible"

You can't use this card for this purchase. Try to make the purchase again with a dissimilar bill of fare.

If the menu you want to utilise isn't listed, follow the on-screen instructions to add together a new carte.

Closed payments profile

Learn more about what to do if you temporarily or permanently closed your payments profile.

If you're still having trouble, contact support.

Was this helpful?

How tin can we improve it?